RFC 1855

Netiquette Guidelines

๐Ÿ“… published October 1995, from ietf

Netiquette Guidelines ๐ŸŽ€

okay bestie, this is RFC 1855: Netiquette Guidelines ๐ŸŒˆโœจ. It's FYI 28 in the FYI series, written by S. Hambridge of Intel Corp. ๐Ÿ’– It's dated October 1995 and comes from the Network Working Group ๐Ÿงš. The category is Informational, so it's giving info, not a standard ๐Ÿฆ‹. The title block doesn't list anything it obsoletes or updates, so no drama there ๐Ÿ’….

Status of This Memo ๐Ÿ“œ

This memo provides information for the Internet community ๐ŸŒธ. It does not specify an Internet standard of any kind ๐Ÿ™ˆ. Distribution of this memo is unlimited ๐Ÿซถ.

Abstract ๐Ÿงš

This document gives a minimum set of guidelines for Network Etiquette (Netiquette) that organizations may take and adapt for their own use ๐Ÿข. It's deliberately written as bullets so adapting it is easier, and so any single item is easy (or easier) to find ๐Ÿ”. It also works as a minimum set of guidelines for individuals, both users and administrators ๐Ÿ‘ฉโ€๐Ÿ’ป. This memo is the product of the Responsible Use of the Network (RUN) Working Group of the IETF ๐ŸŽ‰.

Table of Contents ๐Ÿ“š

   1.0 Introduction                                                 1
   2.0 One-to-One Communication                                     2
   3.0 One-to-Many Communication                                    7
   4.0 Information Services                                        14
   5.0 Selected Bibliography                                       18
   6.0 Security Considerations                                     21
   7.0 Author's Address                                            21

1.0 Introduction โœจ

okay so back in the day, the people using the Internet had basically grown up with it ๐Ÿ•ฐ๏ธ. They were technically minded and got how the transport and the protocols worked ๐Ÿค“. Today the community includes people who are brand new to all this, the so-called "Newbies" ๐Ÿ“. They're unfamiliar with the culture and don't need to know about transport and protocols ๐Ÿ’…. To bring these new users into Internet culture quickly, this Guide offers a minimum set of behaviors that organizations and individuals may take and adapt for their own use ๐Ÿ’–.

Individuals should be aware that no matter who supplies their Internet access ๐ŸŒˆ, whether that's an Internet Service Provider through a private account, a student account at a University, or an account through a corporation, those organizations have regulations about ownership of mail and files ๐Ÿ“‚. They also have rules about what's proper to post or send, and how to present yourself ๐Ÿ’ผ. Be sure to check with the local authority for specific guidelines ๐Ÿ™ˆ.

We've organized this material into three sections ๐Ÿ—‚๏ธ. First is One-to-One communication, which includes mail and talk ๐Ÿ’Œ. Next is One-to-Many communications, which includes mailing lists and NetNews ๐Ÿ“ฃ. Last is Information Services, which includes ftp, WWW, Wais, Gopher, MUDs and MOOs ๐ŸŒ. Finally, there's a Selected Bibliography, which may be used for reference ๐Ÿ“–.

2.0 One-to-One Communication (electronic mail, talk) ๐Ÿ’Œ

okay so one-to-one communication is when you're talking to another person as if you're face-to-face, like a dialog ๐Ÿ‘ฏ. In general, the rules of common courtesy for interacting with people should be in force in any situation ๐Ÿซถ. On the Internet that's doubly important, because body language and tone of voice have to be inferred ๐Ÿ™ˆ. For more on Netiquette for email and talk, check references [1,23,25,27] in the Selected Bibliography ๐Ÿ“š.

2.1 User Guidelines ๐ŸŽ€

2.1.1 For mail: ๐Ÿ“ฌ

  • โœจ Unless you have your own Internet access through an Internet provider, be sure to check with your employer about who owns your electronic mail ๐Ÿ’ผ. Laws about ownership of electronic mail vary from place to place ๐ŸŒ.
  • ๐Ÿ” Unless you're using an encryption device (hardware or software), you should assume that mail on the Internet is not secure ๐Ÿ™ˆ. Never put anything in a mail message that you wouldn't put on a postcard ๐Ÿ’Œ.
  • ๐ŸŽจ Respect the copyright on material you reproduce ๐Ÿ–ผ๏ธ. Almost every country has copyright laws โš–๏ธ.
  • ๐Ÿ” If you're forwarding or re-posting a message you've received, don't change the wording ๐Ÿ’…. If the message was a personal one sent to you and you're re-posting it to a group, you should ask permission first ๐Ÿ™. You can shorten the message and quote only the relevant parts, but be sure you give proper attribution ๐Ÿซถ.
  • ๐Ÿšซ Never send chain letters via electronic mail ๐Ÿ™…. Chain letters are forbidden on the Internet, and your network privileges will be revoked ๐Ÿ’€. If you ever receive one, notify your local system administrator ๐Ÿ“ข.
  • โš–๏ธ A good rule of thumb: be conservative in what you send and liberal in what you receive ๐Ÿงš. You should not send heated messages (we call these "flames") even if you're provoked ๐Ÿ”ฅ. On the other hand, you shouldn't be surprised if you get flamed, and it's prudent not to respond to flames ๐Ÿ™ˆ.
  • ๐Ÿ‘€ In general, it's a good idea to at least check all your mail subjects before responding to a message ๐Ÿ’Œ. Sometimes a person who asks you for help (or clarification) will send another message which effectively says "Never Mind" ๐Ÿ™ƒ. Also make sure that any message you respond to was directed to you ๐ŸŽฏ, since you might be cc:ed rather than the primary recipient ๐Ÿ“ญ.
  • ๐ŸŽ€ Make things easy for the recipient ๐Ÿ’–. Many mailers strip header information, which includes your return address ๐Ÿ“จ. To make sure people know who you are, add a line or two at the end of your message with contact information ๐Ÿ“‡. You can create this file ahead of time and add it to the end of your messages ๐Ÿ—‚๏ธ. Some mailers do this automatically ๐Ÿค–. In Internet parlance, this is known as a .sig or signature file โœ๏ธ. Your .sig file takes the place of your business card ๐Ÿ’ณ, and you can have more than one to apply in different circumstances ๐Ÿฆ‹.
  • ๐Ÿ“ฌ Be careful when addressing mail ๐Ÿง. There are addresses that may go to a group but look like they're just one person ๐Ÿ‘ฅ. Know who you're sending to ๐Ÿซฃ.
  • ๐Ÿ”š Watch your cc's when replying ๐Ÿ‘€. Don't keep including people once the messages have become a 2-way conversation ๐Ÿ™…โ€โ™€๏ธ.
  • ๐Ÿ™‹ In general, most people who use the Internet don't have time to answer general questions about the Internet and how it works โฐ. Don't send unsolicited mail asking for information to people whose names you might have seen in RFCs or on mailing lists ๐Ÿ“œ.
  • ๐ŸŒ People you talk to are located all across the globe ๐ŸŒ. If you send a message you want an immediate response to, the person receiving it might be at home asleep when it arrives ๐Ÿ˜ด. Give them a chance to wake up, come to work, and log in before assuming the mail didn't arrive or that they don't care ๐Ÿ’ค.
  • โœ… Verify all addresses before starting long or personal discourse ๐Ÿ”. It's also a good practice to include the word "Long" in the subject header, so the recipient knows the message will take time to read and respond to โณ. Over 100 lines is considered "long" ๐Ÿ“.
  • ๐Ÿ†˜ Know whom to contact for help ๐Ÿ™‹. Usually you'll have resources close at hand, so check locally for people who can help with software and system problems ๐Ÿ› ๏ธ. Also know whom to go to if you receive anything questionable or illegal ๐Ÿšจ. Most sites have "Postmaster" aliased to a knowledgeable user, so you can send mail to this address to get help with mail ๐Ÿ“ฎ.
  • ๐Ÿง  Remember that the recipient is a human being whose culture, language, and humor have different points of reference from your own ๐ŸŒธ. Date formats, measurements, and idioms may not travel well ๐Ÿ“. Be especially careful with sarcasm ๐Ÿ™ƒ.
  • ๐Ÿ”  Use mixed case. UPPER CASE LOOKS AS IF YOU'RE SHOUTING ๐Ÿ“ฃ.
  • ๐Ÿ’ช Use symbols for emphasis. That *is* what I meant โœจ. Use underscores for underlining. _War and Peace_ is my favorite book ๐Ÿ“š.
  • ๐Ÿ˜Š Use smileys to indicate tone of voice, but use them sparingly ๐Ÿฅฐ. :-) is an example of a smiley (look sideways) ๐Ÿ™ƒ. Don't assume that the inclusion of a smiley will make the recipient happy with what you say, or wipe out an otherwise insulting comment ๐Ÿšซ.
  • ๐Ÿ˜ค Wait overnight to send emotional responses to messages ๐ŸŒ™. If you have really strong feelings about a subject, indicate it via FLAME ON/OFF enclosures. For example ๐Ÿ”ฅ:
FLAME ON:  This type of argument is not worth the bandwidth
           it takes to send it.  It's illogical and poorly
           reasoned.  The rest of the world agrees with me.
FLAME OFF
  • ๐Ÿงฉ Do not include control characters or non-ASCII attachments in messages unless they are MIME attachments or unless your mailer encodes these ๐Ÿ“Ž. If you send encoded messages, make sure the recipient can decode them ๐Ÿ”“.
  • โœ‚๏ธ Be brief without being overly terse โฑ๏ธ. When replying to a message, include enough original material to be understood but no more ๐ŸŽฏ. It is extremely bad form to simply reply to a message by including all the previous message, so edit out all the irrelevant material ๐Ÿ™….
  • โ†ฉ๏ธ Limit line length to fewer than 65 characters and end a line with a carriage return ๐Ÿ“.
  • ๐Ÿท๏ธ Mail should have a subject heading which reflects the content of the message โœจ.
  • ๐Ÿค If you include a signature, keep it short ๐Ÿ’…. The rule of thumb is no longer than 4 lines ๐Ÿ“. Remember that many people pay for connectivity by the minute, and the longer your message is, the more they pay ๐Ÿ’ธ.
  • ๐Ÿ•ต๏ธ Just as mail (today) may not be private, mail (and news) are (today) subject to forgery and spoofing of various degrees of detectability ๐ŸŽญ. Apply common sense "reality checks" before assuming a message is valid โœ….
  • ๐Ÿซก If you think the importance of a message justifies it, immediately reply briefly to an e-mail message to let the sender know you got it, even if you'll send a longer reply later ๐Ÿ“ฉ.
  • ๐Ÿค "Reasonable" expectations for conduct via e-mail depend on your relationship to a person and the context of the communication ๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘. Norms learned in a particular e-mail environment may not apply in general to your e-mail communication with people across the Internet ๐ŸŒ. Be careful with slang or local acronyms ๐Ÿ”ค.
  • ๐Ÿ’ธ The cost of delivering an e-mail message is, on the average, paid about equally by the sender and the recipient (or their organizations) โš–๏ธ. This is unlike other media such as physical mail, telephone, TV, or radio ๐Ÿ“บ. Sending someone mail may also cost them in other specific ways, like network bandwidth, disk space or CPU usage ๐Ÿ’ป. This is a fundamental economic reason why unsolicited e-mail advertising is unwelcome (and is forbidden in many contexts) ๐Ÿšซ.
  • ๐Ÿ˜ Know how large a message you are sending ๐Ÿ“ฆ. Including large files such as Postscript files or programs may make your message so large that it cannot be delivered, or at least consumes excessive resources ๐Ÿฅต. A good rule of thumb would be not to send a file larger than 50 Kilobytes ๐Ÿ“‰. Consider file transfer as an alternative, or cutting the file into smaller chunks and sending each as a separate message โœ‚๏ธ.
  • ๐Ÿ“ข Don't send large amounts of unsolicited information to people ๐Ÿ™….
  • ๐ŸŒ€ If your mail system allows you to forward mail, beware the dreaded forwarding loop ๐Ÿ˜ฑ. Be sure you haven't set up forwarding on several hosts so that a message sent to you gets into an endless loop from one computer to the next to the next ๐Ÿ”.

To be continued in part 2 ๐Ÿ’–๐Ÿฆ‹

2.1.2 For talk: ๐Ÿ’ฌ

okay so talk is a set of protocols that lets two people have a live back-and-forth chat through the computer โœจ

  • Use mixed case and proper punctuation, like you're writing a letter or sending mail ๐Ÿ’Œ
  • Don't just let your terminal wrap a line when it runs off the end ๐Ÿ™…โ€โ™€๏ธ Use a Carriage Return (CR) at the end of the line instead. Also, don't assume everyone's screen is the same size as yours, bestie ๐Ÿ“ฑ A good rule of thumb is to write no more than 70 characters, and no more than 12 lines (since you're using a split screen) ๐ŸŽ€
  • Leave some margin, and don't type right up to the edge of the screen ๐ŸŒธ
  • Use two CRs to show you're done and the other person can start typing (blank line) ๐Ÿ’ฌ
  • Always say goodbye, or some other farewell, and wait to see a farewell from the other person before you kill the session ๐Ÿ‘‹ This is especially important when you're talking to someone a long way away ๐ŸŒ Remember that your communication relies on both bandwidth (the size of the pipe) and latency (the speed of light) ๐Ÿš€
  • Remember that talk is an interruption to the other person ๐Ÿ˜ณ Only use it when it's appropriate. And never talk to strangers ๐Ÿšซ
  • There are lots of reasons you might not get a reply, so don't assume everything is working correctly ๐Ÿ™ƒ Not all versions of talk are compatible with each other ๐Ÿ’€
  • If left on its own, talk re-rings the recipient ๐Ÿ”” Let it ring one or two times, then kill it
  • If a person doesn't respond, you might try another tty ๐Ÿ“Ÿ Use finger to figure out which ones are open ๐Ÿ‘€ If the person still doesn't respond, do not continue to send
  • Talk shows off your typing ability ๐Ÿ’… If you type slowly and make mistakes, it's often not worth the time to correct them, since the other person can usually see what you meant ๐Ÿซถ
  • Be careful if you have more than one talk session going! ๐Ÿคนโ€โ™€๏ธ
bestie, the goodbye is non-negotiable ๐Ÿ‘‹ Wait for the farewell before you hang up. Iconic behavior only ๐Ÿ’–

2.2 Administrator Issues ๐Ÿ‘ฉโ€๐Ÿ’ป

  • Make sure you have established written guidelines for dealing with situations, especially illegal, improper, or forged traffic ๐Ÿ“œ
  • Handle requests in a timely fashion, by the next business day โฐ
  • Respond promptly to people who have concerns about receiving improper or illegal messages ๐Ÿšจ Requests concerning chain letters should be handled immediately
  • Explain any system rules, such as disk quotas, to your users ๐Ÿ’พ Make sure they understand the implications of requesting files by mail, such as: filling up disks; running up phone bills, delaying mail, etc. ๐Ÿ’ธ
  • Make sure you have "Postmaster" aliased. Make sure you have "Root" aliased. Make sure someone reads that mail ๐Ÿ“ฌ
  • Investigate complaints about your users with an open mind. Remember that addresses may be forged and spoofed ๐Ÿ•ต๏ธโ€โ™€๏ธ

3.0 One-to-Many Communication (Mailing Lists, NetNews) ๐Ÿ“ฃ

Any time you engage in One-to-Many communications, all the rules for mail should also apply. After all, communicating with many people via one mail message or post is quite analogous to communicating with one person, with the exception of possibly offending a great many more people than in one-to-one communication. Therefore, it's quite important to know as much as you can about the audience of your message ๐ŸŽฏ

3.1 User Guidelines ๐Ÿง‘โ€๐Ÿคโ€๐Ÿง‘

3.1.1 General Guidelines for mailing lists and NetNews โœจ

  • Read both mailing lists and newsgroups for one to two months before you post anything ๐Ÿ‘€ This helps you get a feel for the culture of the group
  • Do not blame the system administrator for the behavior of the system users ๐Ÿ™…โ€โ™€๏ธ
  • Consider that a large audience will see your posts. That may include your present or your next boss ๐Ÿ‘” Take care in what you write. Remember too that mailing lists and newsgroups are frequently archived, and that your words may be stored for a very long time in a place to which many people have access ๐Ÿ“šโณ
  • Assume that individuals speak for themselves, and that what they say does not represent their organization (unless stated explicitly) ๐Ÿ—ฃ๏ธ
  • Remember that both mail and news take system resources. Pay attention to any specific rules covering their use that your organization may have ๐Ÿ’พ
  • Messages and articles should be brief and to the point. Don't wander off-topic, don't ramble, and don't send mail or post messages solely to point out other people's errors in typing or spelling. These, more than any other behavior, mark you as an immature beginner ๐Ÿ’€
  • Subject lines should follow the conventions of the group ๐Ÿท๏ธ
  • Forgeries and spoofing are not approved behavior ๐Ÿšซ
  • Advertising is welcomed on some lists and newsgroups, and abhorred on others! This is another example of knowing your audience before you post. Unsolicited advertising which is completely off-topic will most certainly guarantee that you get a lot of hate mail ๐Ÿ“‰
  • If you're sending a reply to a message or posting, be sure you summarize the original at the top of the message, or include just enough text of the original to give context. This makes sure readers understand what they're reading when they get to your response. NetNews especially is spread by passing postings from one host to another, so it's possible to see a response to a message before seeing the original. Giving context helps everyone. But do not include the entire original! โœ‚๏ธ
  • Again, be sure to have a signature which you attach to your message โœ๏ธ This guarantees that any peculiarities of mailers or newsreaders which strip header information will not delete the only reference in the message of how people may reach you
  • Be careful when you reply to messages or postings. Frequently replies are sent back to the address which originated the post, which in many cases is the address of a list or group! You may accidentally send a personal response to a great many people, embarrassing all involved ๐Ÿ˜ฌ It's best to type in the address instead of relying on "reply."
  • Delivery receipts, non-delivery notices, and vacation programs are neither totally standardized nor totally reliable across the range of systems connected to Internet mail. They are invasive when sent to mailing lists, and some people consider delivery receipts an invasion of privacy. In short, do not use them ๐Ÿ™…โ€โ™€๏ธ๐Ÿ“ญ
  • If you find a personal message has gone to a list or group, send an apology to the person and to the group ๐Ÿ™
  • If you find yourself in a disagreement with one person, make your responses to each other via mail rather than continuing to send messages to the list or the group ๐Ÿค If you're debating a point the group might have some interest in, you may summarize for them later
  • Don't get involved in flame wars. Neither post nor respond to incendiary material ๐Ÿ”ฅ๐Ÿšซ
  • Avoid sending messages or posting articles which are no more than gratuitous replies to replies ๐Ÿ™„
  • Be careful with monospacing fonts and diagrams. These will display differently on different systems, and with different mailers on the same system ๐Ÿ“
  • There are newsgroups and mailing lists which discuss a wide variety of interests. These represent a diversity of lifestyles, religions, and cultures ๐ŸŒˆ Posting articles or sending messages to a group whose point of view is offensive to you, simply to tell them they are offensive, is not acceptable. Sexually and racially harassing messages may also have legal implications. There is software available to filter items you might find objectionable ๐Ÿ›ก๏ธ

3.1.2 Mailing List Guidelines ๐Ÿ“‹

There are several ways to find information about what mailing lists exist on the Internet and how to join them. Make sure you understand your organization's policy about joining these lists and posting to them. In general, it is always better to check local resources first before trying to find information via the Internet. Nevertheless, there is a set of files posted periodically to news.answers which lists the Internet mailing lists and how to subscribe to them. This is an invaluable resource for finding lists on any topic. See also references [9,13,15] in the Selected Bibliography ๐Ÿ“š

  • Send subscribe and unsubscribe messages to the appropriate address ๐Ÿ“จ Although some mailing list software is smart enough to catch these, not all can ferret them out. It is your responsibility to learn how the lists work, and to send the correct mail to the correct place. Although many, many mailing lists adhere to the convention of having a "-request" alias for sending subscribe and unsubscribe messages, not all do. Be sure you know the conventions used by the lists you subscribe to
  • Save the subscription messages for any lists you join. These usually tell you how to unsubscribe as well ๐Ÿ’พ
  • In general, it's not possible to retrieve messages once you have sent them. Even your system administrator will not be able to get a message back once you've sent it. This means you must make sure you really want the message to go out as you've written it ๐Ÿ˜ฑ
  • The auto-reply feature of many mailers is useful for in-house communication, but quite annoying when sent to entire mailing lists ๐Ÿค– Examine "Reply-To" addresses when replying to messages from lists. Most auto-replies will go to all members of the list
  • Don't send large files to mailing lists when Uniform Resource Locators (URLs) or pointers to ftp-able versions will do ๐Ÿ“Ž If you want to send it as multiple files, be sure to follow the culture of the group. If you don't know what that is, ask
  • Consider unsubscribing or setting a "nomail" option (when it's available) when you cannot check your mail for an extended period ๐Ÿ–๏ธ
  • When sending a message to more than one mailing list, especially if the lists are closely related, apologize for cross-posting ๐Ÿ™‡โ€โ™€๏ธ
  • If you ask a question, be sure to post a summary. When doing so, truly summarize rather than sending a cumulation of the messages you receive ๐Ÿ“
  • Some mailing lists are private. Do not send mail to these lists uninvited. Do not report mail from these lists to a wider audience ๐Ÿคซ๐Ÿ”’
  • If you are caught in an argument, keep the discussion focused on issues rather than the personalities involved ๐Ÿซถ

3.1.3 NetNews Guidelines ๐Ÿ“ฐโœจ

okay so NetNews is this globally distributed system where people chat about topics they're obsessed with ๐ŸŒ๐Ÿ’ฌ. It's split into hierarchies (think big folders for topics), and the major ones are: sci - science stuff ๐Ÿ”ฌ; comp - computer stuff ๐Ÿ’ป; news - all about NetNews itself ๐Ÿ“ฐ; rec - recreational activities ๐ŸŽจ; soc - social issues ๐Ÿซถ; talk - long-winded never-ending discussions ๐Ÿ˜ญ (the name says it all); biz - business postings ๐Ÿ’ผ; and alt - the alternate hierarchy ๐Ÿฆ‹. Alt is so named because making an alt group doesn't go through the same process as making a group in the other parts of the hierarchy, iykyk ๐Ÿ’…. There are also regional hierarchies, widely distributed ones like Bionet, and your workplace might have its own groups too ๐Ÿข. Recently a "humanities" hierarchy got added, and it's likely more will be added as time goes on ๐Ÿ“š. For longer deep dives on News, check references [2,8,22,23] in the Selected Bibliography ๐Ÿซถ.

  • In NetNews lingo, "Posting" means posting a new article to a group, or replying to a post someone else already put up ๐Ÿ“. "Cross-Posting" means posting a message to more than one group. If you introduce Cross-Posting to a group, or if you use Followup-To: in the header of your posting, warn readers! ๐Ÿšจ People will usually assume your message was posted to one specific group and that followups will go to that group. Headers change this behavior ๐Ÿ™ƒ.
  • Read all of a discussion in progress (we call this a thread ๐Ÿงต) before posting replies. Avoid "Me Too" messages, where all you're saying is you agree with previous posts ๐Ÿ™„. The content of a follow-up post should exceed the quoted content ๐Ÿ’….
  • Send mail when an answer to a question is for one person only ๐Ÿ“ฉ. Remember that News has global distribution, and the whole world probably is not interested in a personal response ๐ŸŒ๐Ÿ™…. However, don't hesitate to post when something will be of general interest to the Newsgroup participants ๐Ÿ“ฃ.
  • Check the "Distribution" section of the header, but don't depend on it ๐Ÿคท. Because of the complex way News gets delivered, Distribution headers are unreliable ๐Ÿ˜ต. But if you're posting something that will only interest a limited number of readers, use a distribution line that tries to limit your article's distribution to those people ๐ŸŽฏ. For example, set the Distribution to be nj if you're posting an article that will only interest New Jersey readers ๐Ÿ—ฝ.
  • If you feel an article will interest more than one Newsgroup, be sure to CROSSPOST the article instead of individually posting it to those groups ๐Ÿ”. In general, probably only five-to-six groups will have interests similar enough to warrant this ๐Ÿค.
  • Consider using reference sources (computer manuals, newspapers, help files) before posting a question ๐Ÿ“š. Asking a Newsgroup where answers are readily available elsewhere gets you grumpy "RTFM" messages (read the fine manual, although a more vulgar meaning of the word beginning with "f" is usually implied) ๐Ÿ˜ค๐Ÿ’€.
  • Although there are Newsgroups that welcome advertising, in general it is considered nothing less than criminal to advertise off-topic products ๐Ÿšซ. Sending an advertisement to each and every group will pretty much guarantee you lose connectivity ๐Ÿ“ต.
  • If you discover an error in your post, cancel it as soon as possible ๐Ÿ™.
  • Do not try to cancel any articles but your own ๐Ÿ™…โ€โ™€๏ธ. Contact your administrator if you don't know how to cancel your post, or if some other post, such as a chain letter, needs canceling ๐Ÿ“ž.
  • If you've posted something and don't see it immediately, don't assume it failed and re-post it โณ.
  • Some groups allow (and some welcome) posts that would otherwise be considered in questionable taste ๐ŸŒถ๏ธ. Still, there's no guarantee that everyone reading the group will appreciate the material as much as you do ๐Ÿฅฒ. Use the Rotate utility (which rotates all the characters in your post by 13 positions in the alphabet) to avoid giving offense ๐Ÿ”„. The Rot13 utility for Unix is an example ๐Ÿง.
  • In groups that discuss movies or books, it's considered essential to mark posts that disclose significant content as "Spoilers" ๐ŸŽฌ๐Ÿฟ. Put this word in your Subject: line. You may add blank lines to the beginning of your post to keep content out of sight, or you may Rotate it ๐Ÿ™ˆ.
  • Forging news articles is generally censured ๐Ÿšจ. You can protect yourself from forgeries by using software that generates a manipulation detection "fingerprint", such as PGP (in the US) ๐Ÿ”.
  • Postings via anonymous servers are accepted in some Newsgroups and disliked in others ๐ŸŽญ. Material that's inappropriate when posted under one's own name is still inappropriate when posted anonymously ๐Ÿ‘€.
  • Expect a slight delay in seeing your post when posting to a moderated group โฐ. The moderator may change your subject line so your post conforms to a particular thread ๐Ÿงต.
  • Don't get involved in flame wars ๐Ÿ”ฅ๐Ÿ™…. Neither post nor respond to incendiary material ๐Ÿงฏ.

3.2 Administrator Guidelines ๐Ÿ› ๏ธ

3.2.1 General Issues

  • Clarify any policies your site has regarding its subscription to NetNews groups and about subscribing to mailing lists ๐Ÿ“‹.
  • Clarify any policies your site has about posting to NetNews groups or to mailing lists, including use of disclaimers in .sigs ๐Ÿ“.
  • Clarify and publicize archive policy. (How long are articles kept? ๐Ÿ—„๏ธ)
  • Investigate accusations about your users promptly and with an open mind ๐Ÿ”.
  • Be sure to monitor the health of your system ๐Ÿฉบ.
  • Consider how long to archive system logs, and publicize your policy on logging ๐Ÿชต.

3.2.2 Mailing Lists ๐Ÿ“ฎ

  • Keep mailing lists up to date to avoid the "bouncing mail" problem ๐Ÿ“ฌ.
  • Help list owners when problems arise ๐Ÿซถ.
  • Inform list owners of any maintenance windows or planned downtime ๐Ÿ› ๏ธ.
  • Be sure to have "-request" aliases for list subscription and administration ๐Ÿ”‘.
  • Make sure all mail gateways operate smoothly ๐ŸŒ‰.

3.2.3. NetNews ๐Ÿ“ก

  • Publicize the nature of the feed you receive. If you do not get a full feed, people may want to know why not ๐Ÿค”.
  • Be aware that the multiplicity of News Reader clients may cause the News Server to be blamed for problems in the clients ๐Ÿคฆ.
  • Honor requests from users immediately if they request cancellation of their own posts or invalid posts, such as chain letters ๐Ÿซก.
  • Have "Usenet", "Netnews" and "News" aliased and make sure someone reads the mail ๐Ÿ“ฅ.

3.3 Moderator Guidelines ๐Ÿ‘‘

3.3.1 General Guidelines

  • Make sure your Frequently Asked Questions (FAQ) is posted at regular intervals. Include your guidelines for articles/messages. If you are not the FAQ maintainer, make sure they do so ๐Ÿ“Œ.
  • Make sure you maintain a good welcome message, which contains subscribe and unsubscribe information ๐Ÿ‘‹.
  • Newsgroups should have their charter/guidelines posted regularly ๐Ÿ“œ.
  • Keep mailing lists and Newsgroups up to date. Post messages in a timely fashion. Designate a substitute when you go on vacation or out of town ๐Ÿ–๏ธ.

4.0 Information Services (Gopher, Wais, WWW, ftp, telnet) ๐ŸŒ

In recent Internet history, the 'Net has exploded with new and varied information services ๐Ÿ’ฅ. Gopher, Wais, World Wide Web (WWW), Multi-User Dimensions (MUDs), and Multi-User Dimensions which are Object Oriented (MOOs) are a few of these new areas ๐Ÿงš. Although the ability to find information is exploding, "Caveat Emptor" remains constant ๐Ÿ›’. For more information on these services, check references [14,28] in the Selected Bibliography ๐Ÿ“–.

4.1 User Guidelines ๐ŸŽ€

4.1.1. General guidelines

  • Remember that all these services belong to someone else ๐Ÿ . The people who pay the bills get to make the rules governing usage ๐Ÿ’ธ. Information may be free, or it may not be! Be sure you check ๐Ÿ•ต๏ธ.
  • If you have problems with any form of information service, start problem solving by checking locally ๐Ÿ”ง: check file configurations, software setup, network connections, etc. Do this before assuming the problem is at the provider's end and/or is the provider's fault ๐Ÿ™….
  • Although there are naming conventions for file types, don't depend on those file naming conventions to be enforced ๐Ÿ“. For example, a .doc file is not always a Word file ๐Ÿ“„.
  • Information services also use conventions, such as www.xyz.com. While it's useful to know these conventions, again, don't necessarily rely on them ๐ŸŒ.
  • Know how file names work on your own system ๐Ÿ—‚๏ธ.
  • Be aware of conventions used for providing information during sessions ๐Ÿ’ฌ. FTP sites usually have files named README in a top level directory which have information about the files available ๐Ÿ“‚. But don't assume that these files are necessarily up-to-date and/or accurate ๐Ÿซ .
  • Do not assume that ANY information you find is up-to-date and/or accurate ๐Ÿšจ. Remember that new technologies allow just about anyone to be a publisher, but not all people have discovered the responsibilities which accompany publishing ๐Ÿ“ฐ.
  • Remember that unless you are sure that security and authentication technology is in use, any information you submit to a system is being transmitted over the Internet "in the clear", with no protection from "sniffers" or forgers ๐Ÿ•ต๏ธโ€โ™€๏ธ๐Ÿ”“.
  • Since the Internet spans the globe, remember that Information Services might reflect culture and lifestyles markedly different from your own community ๐ŸŒ. Materials you find offensive may originate in a geography which finds them acceptable ๐Ÿซถ. Keep an open mind ๐Ÿง .
  • When wanting information from a popular server, be sure to use a mirror server that's close if a list is provided ๐Ÿชž.
  • Do not use someone else's FTP site to deposit materials you wish other people to pick up ๐Ÿšซ. This is called "dumping" and is not generally acceptable behavior ๐Ÿ—‘๏ธ.
  • When you have trouble with a site and ask for help, be sure to provide as much information as possible in order to help debug the problem ๐Ÿ›.
  • When bringing up your own information service, such as a homepage, be sure to check with your local system administrator to find out what the local guidelines in effect are ๐Ÿก.
  • Consider spreading out the system load on popular sites by avoiding "rush hour" and logging in during off-peak times โฐ๐Ÿ’–.

4.1.2 Real Time Interactive Services Guidelines (MUDs MOOs IRC) ๐Ÿ’ฌ

  • okay so, same as everywhere else, it's wise to "listen" first and get a feel for the group's culture ๐Ÿ‘‚โœจ
  • you do NOT need to greet everyone in a channel or room personally ๐Ÿ™ˆ one "Hello" (or the equivalent) is usually plenty. Using your client's automation features to greet people is not acceptable behavior ๐Ÿ’€
  • warn people first if you're about to ship large amounts of info ๐Ÿ“ฆ if everyone consents to receiving it, you're good to send. But dumping unwanted info without a warning is considered bad form, just like in mail ๐Ÿ™…โ€โ™€๏ธ
  • don't assume strangers want to chat with you ๐Ÿซฃ if you feel compelled to send private messages to people you don't know, be ready to accept gracefully that they might be busy or just not in the mood to talk ๐ŸŒธ
  • respect the group's guidelines ๐Ÿ“– look for intro materials for the group, which may be on a related ftp site ๐Ÿงš
  • don't badger people for personal info like sex, age, or location ๐Ÿšซ after you've built a real acquaintance, those questions may be more appropriate, but lots of people hesitate to share this stuff with people they don't know yet ๐Ÿฅบ
  • if someone is using a nickname alias or pseudonym, respect their desire for anonymity ๐ŸŽญ even if you two are close friends, it's more courteous to use their nickname. Do not use their real name online without permission ๐Ÿ”’

4.2 Administrator Guidelines ๐Ÿ› ๏ธ

4.2.1 General Guidelines โœจ

  • make it crystal clear what's available for copying and what isn't ๐Ÿ“‹
  • describe what's available on your site, and about your organization ๐Ÿข make sure any general policies are super clear
  • keep info up to date, especially READMEs ๐Ÿ“ and provide READMEs in plain ascii text ๐Ÿ”ค
  • present a list of mirrors of your site if you know them ๐Ÿชž make sure you include a copyright statement that applies to your mirrors ยฉ๏ธ and list their update schedule if you can ๐Ÿ—“๏ธ
  • make sure popular (and massive) info has the bandwidth to support it ๐Ÿš€
  • use file extension conventions ๐Ÿ—‚๏ธ
    • .txt for ascii text
    • .html or .htm for HTML
    • .ps for Postscript
    • .pdf for Portable Document Format
    • .sgml or .sgm for SGML
    • .exe for non-Unix executables, etc.
  • for files being transferred, try to make filenames unique in the first eight characters ๐ŸŽ€
  • when providing info, make sure your site has something unique to offer ๐Ÿ‘‘ avoid setting up an info service that just points to other services on the Internet ๐Ÿ™…โ€โ™€๏ธ
  • don't point to other sites without asking first ๐Ÿ™
  • setting up an info service is more than design and implementation ๐Ÿงน it's also maintenance, and it's the part people forget (lowkey the most important part)
  • make sure your posted materials are appropriate for the supporting organization ๐Ÿ’ผ
  • test applications with a variety of tools. Don't assume everything works if you've only tested with one client ๐Ÿงช also assume the low end of technology for clients, and don't create applications that can only be used with Graphical User Interfaces ๐Ÿฅน
  • have a consistent view of your info ๐ŸŽจ the look and feel should stay the same throughout your applications
  • be sensitive to how long your info lasts ๐Ÿ•ฐ๏ธ date your time-sensitive materials, and be vigilant about keeping this info well maintained ๐Ÿ’…
  • export restrictions vary from country to country ๐ŸŒ be sure you understand their implications when you post
  • tell users what you plan to do with any info you collect, like WWW feedback ๐Ÿ’Œ you need to warn people if you plan to publish any of their statements, even passively, by just making them available to other users ๐Ÿ‘€
  • make sure your policy on user information services, like homepages, is well known ๐Ÿ 

5.0 Selected Bibliography ๐Ÿ“š

Here's the bibliography. It was used to gather most of the info in the sections above, plus it's great for general reference. Anything not specifically found in these works came from the experience of the IETF-RUN Working Group ๐Ÿซถ

  • [1] Angell, D., and B. Heslop, "The Elements of E-mail Style", New York: Addison-Wesley, 1994.
  • [2] "Answers to Frequently Asked Questions about Usenet"
    • Original author: jerry@eagle.UUCP (Jerry Schwarz)
    • Maintained by: netannounce@deshaw.com (Mark Moraes)
    • Archive-name: usenet-faq/part1
  • [3] Cerf, V., "Guidelines for Conduct on and Use of Internet", at: <URL://http://www.isoc.org/proceedings/conduct/cerf-Aug-draft.html>
  • [4] Dern, D., "The Internet Guide for New Users", New York: McGraw-Hill, 1994.
  • [5] "Emily Postnews Answers Your Questions on Netiquette"
    • Original author: brad@looking.on.ca (Brad Templeton)
    • Maintained by: netannounce@deshaw.com (Mark Moraes)
    • Archive-name: emily-postnews/part1
  • [6] Gaffin, A., "Everybody's Guide to the Internet", Cambridge, Mass., MIT Press, 1994.
  • [7] "Guidelines for Responsible Use of the Internet" from the US house of Representatives gopher, at: <URL:gopher://gopher.house.gov:70/OF-1%3a208%3aInternet%20Etiquette>
  • [8] How to find the right place to post (FAQ)
    • by buglady@bronze.lcs.mit.edu (Aliza R. Panitz)
    • Archive-name: finding-groups/general
  • [9] Hambridge, S., and J. Sedayao, "Horses and Barn Doors: Evolution of Corporate Guidelines for Internet Usage", LISA VII, Usenix, November 1-5, 1993, pp. 9-16. <URL: ftp://ftp.intel.com/pub/papers/horses.ps or horses.ascii>
  • [10] Heslop, B., and D. Angell, "The Instant Internet guide : Hands-on Global Networking", Reading, Mass., Addison-Wesley, 1994.
  • [11] Horwitz, S., "Internet Etiquette Tips", <ftp://ftp.temple.edu/pub/info/help-net/netiquette.infohn>
  • [12] Internet Activities Board, "Ethics and the Internet", RFC 1087, IAB, January 1989. <URL: ftp://ds.internic.net/rfc/rfc1087.txt>
  • [13] Kehoe, B., "Zen and the Art of the Internet: A Beginner's Guide", Netiquette information is spread through the chapters of this work. 3rd ed. Englewood Cliffs, NJ., Prentice-Hall, 1994.
  • [14] Kochmer, J., "Internet Passport: NorthWestNet's Guide to our World Online", 4th ed. Bellevue, Wash., NorthWestNet, Northwest Academic Computing Consortium, 1993.
  • [15] Krol, Ed, "The Whole Internet: User's Guide and Catalog", Sebastopol, CA, O'Reilly & Associates, 1992.
  • [16] Lane, E. and C. Summerhill, "Internet Primer for Information Professionals: a basic guide to Internet networking technology", Westport, CT, Meckler, 1993.
  • [17] LaQuey, T., and J. Ryer, "The Internet Companion", Chapter 3 "Communicating with People", pp 41-74. Reading, MA, Addison-Wesley, 1993.
  • [18] Mandel, T., "Surfing the Wild Internet", SRI International Business Intelligence Program, Scan No. 2109. March, 1993. <URL: gopher://gopher.well.sf.ca.us:70/00/Communications/surf-wild>
  • [19] Martin, J., "There's Gold in them thar Networks! or Searching for Treasure in all the Wrong Places", FYI 10, RFC 1402, January 1993. <URL: ftp://ds.internic.net/rfc/rfc1402.txt>
  • [20] Pioch, N., "A Short IRC Primer", Text conversion by Owe Rasmussen. Edition 1.1b, February 28, 1993. <URL: http://www.kei.com/irc/IRCprimer1.1.txt>
  • [21] Polly, J., "Surfing the Internet: an Introduction", Version 2.0.3. Revised May 15, 1993.
    • <URL: gopher://nysernet.org:70/00/ftp%20archives/pub/resources/guides/surfing.2.0.3.txt>
    • <URL: ftp://ftp.nysernet.org/pub/resources/guides/surfing.2.0.3.txt>
  • [22] "A Primer on How to Work With the Usenet Community"
    • Original author: chuq@apple.com (Chuq Von Rospach)
    • Maintained by: netannounce@deshaw.com (Mark Moraes)
    • Archive-name: usenet-primer/part1
  • [23] Rinaldi, A., "The Net: User Guidelines and Netiquette", September 3, 1992. <URL: http://www.fau.edu/rinaldi/net/index.htm>
  • [24] "Rules for posting to Usenet"
    • Original author: spaf@cs.purdue.edu (Gene Spafford)
    • Maintained by: netannounce@deshaw.com (Mark Moraes)
    • Archive-name: posting-rules/part1
  • [25] Shea, V., "Netiquette", San Francisco: Albion Books, 1994?.
  • [26] Strangelove, M., with A. Bosley, "How to Advertise on the Internet", ISSN 1201-0758.
  • [27] Tenant, R., "Internet Basics", ERIC Clearinghouse of Information Resources, EDO-IR-92-7. September, 1992.
    • <URL: gopher://nic.merit.edu:7043/00/introducing.the.internet/internet.basics.eric-digest>
    • <URL: gopher://vega.lib.ncsu.edu:70/00/library/reference/guides/tennet>
  • [28] Wiggins, R., "The Internet for everyone: a guide for users and providers", New York, McGraw-Hill, 1995.

6.0 Security Considerations ๐Ÿšจ

Plot twist, and it's a big one: security issues are not discussed in this memo. ๐Ÿ˜ฌ If you're looking for security guidance, you'll need to look somewhere else. Don't skip this part!


7.0 Author's Address ๐Ÿ’Œ

Sally Hambridge
Intel Corporation
2880 Northwestern Parkway
SC3-15
Santa Clara, CA   95052

Phone: 408-765-2931
Fax:   408-765-3679
EMail: sallyh@ludwig.sc.intel.com

the end, bestie ๐ŸŒˆ๐Ÿ’– that's the whole RFC, and you're officially a netiquette queen ๐Ÿ‘‘โœจ

๐Ÿ“ฆ where this page comes from