RFC 1359

Connecting to the Internet - What Connecting Institutions Should Anticipate

๐Ÿ“… published August 1992, from ietf

RFC 1359: Connecting to the Internet ๐ŸŽ€ What Connecting Institutions Should Anticipate ๐Ÿฆ‹

  • RFC number: 1359, filed as FYI 16 ๐ŸŒธ
  • Group: Network Working Group ๐Ÿงš
  • Organization: ACM SIGUCCS Networking Taskforce, so bestie, this is a community doc ๐Ÿซถ
  • Category: It's an FYI, so it's giving information for the Internet community. It does not specify an Internet standard ๐Ÿ’…
  • Date: August 1992 ๐Ÿ“…
  • Obsoletes: Nothing listed in the header ๐Ÿ™ˆ
  • Updates: Nothing listed in the header โœจ

The authors' addresses are in Section 11 (we'll get there, I promise ๐Ÿ’–).


Status of this Memo

okay so this memo is for information only for the Internet community. It is not an Internet standard ๐Ÿ“˜ Distribution is unlimited, so share it with everyone ๐Ÿ’œ

Abstract

this FYI RFC lays out the big issues an institution should think about when deciding on and setting up a campus connection to the Internet ๐ŸŒ

to keep things clear, it includes some specific details. The doc is aimed at U.S. academic institutions that haven't connected yet ๐ŸŽ“

BUT the issues with specific info can be generalized for any organization that wants to join the worldwide Internet community โœจ Those orgs will need to get the correct, detailed info from their local or national IP service providers. This doc can also be used as an evaluation checklist for orgs that are already connected โœ…

Readers are expected to have general familiarity with networking concepts and terminology. No pressure, but you should know your stuff ๐Ÿ˜Œ

Table of Contents ๐Ÿ“‘

1.  Acknowledgements..............................................  2
2.  Introduction..................................................  2
3. Initial Planning/Pre-Internet Installation Phase...............  4
3.1  Ask the Vital  Question......................................  4
3.2  Reasons Why to Participate...................................  5
3.3  Connection Options...........................................  6
3.4  Connection Service Providers.................................  7
3.5  Sample Questions for Connection Services Providers...........  8
3.5.1  Sample Questions...........................................  8
3.6  Cost Assessment..............................................  9
4. Initial Implementation and Startup Phase....................... 10
4.1  Policy Issues................................................ 10
4.2  Connection to the Mid-level Network.......................... 11
4.3  IP Addresses and Domain Names................................ 11
4.4  Technical Issues............................................. 12
4.5  Support...................................................... 12
4.6  Training..................................................... 13
4.7  Promotion.................................................... 13
5.  Full Production/Maintenance................................... 13
5.1  Technical Issues............................................. 14
5.2  Human Factors................................................ 14
6.  Evaluation Strategies......................................... 15
7.  Appendix A. Partial List of IP Service Providers.............. 16
8.  Appendix B. NSFNet Backbone Services Acceptable Use Policy.... 22
9.  References.................................................... 23
10. Security Considerations....................................... 24
11. Authors' Addresses............................................ 24

1. Acknowledgements ๐Ÿซถ

this doc was made by the ACM SIGUCCS Networking Taskforce. NETTF was created in 1989 under the direction of Martyne Hallgren, with the approval and support of the SIGUCCS Executive Board ๐Ÿ‘‘

the Networking Taskforce exists to do a few iconic things: raise awareness and understanding of the Internet, share information and research on how the Internet is developed and used, promote innovative and appropriate use of Internet resources, and start and encourage cooperation between SIGUCCS members and other orgs with similar goals in networking, like the Internet Engineering Task Force (IETF) ๐Ÿค

2. Introduction ๐ŸŒˆ

the Internet is a world-wide network of networks, with gateways linking orgs in North and South America, Europe, the Pacific Basin, and other countries not previously included ๐Ÿ—บ๏ธ The orgs are administratively independent from each other, and there is no central, worldwide, technical control point. Still, working together, they've built what looks to a user like one single virtual network that spans the globe ๐ŸŒ

the networks all use a common suite of networking protocols, TCP/IP. That shared protocol stuff, plus shared network functionality and interoperability, is what makes them look like a seamless, integrated virtual network, irregardless of the underlying heterogeneity of the computer hardware or communications transport underneath ๐Ÿ’…

yes, the doc really says "irregardless." we are not going to fix it, we are just going to look at it ๐Ÿ’€

the most basic functions are electronic mail, access to remote computational and informational facilities, and file transfer ๐Ÿ“ฌ The networking protocols were first deployed in the late 1960's in the United States. For several years, they were only used for very specific research activities and in some computer science departments ๐Ÿง‘โ€๐Ÿ”ฌ

then in 1985, at a meeting of National Science Foundation networking specialists and higher education reps, a new national data networking backbone using these protocols was outlined ๐Ÿ”ฅ It acted as a catalyst for dramatic changes in data networking technologies and usage. Iconic behavior ๐Ÿ‘‘

the NSFNet backbone was originally conceived to connect the six national supercomputing centers that had been established. Over the years, the backbone and its associated mid-level networks grew dramatically ๐Ÿ“ˆ The networks built for mission- and discipline-specific uses also grew dramatically. Because of the common technology, they could be connected together, which increased their reach and, as a result, their usefulness to the user community, with very little additional expense ๐Ÿค‘ The end result is a robust technology that supports the higher education and research community. Its continued development and growth are essential to keeping excellence in education and research alive ๐ŸŽ“๐Ÿ’–

use of the Internet has steadily and dramatically grown over the past years. More and more sites have connected ๐ŸŒฑ Each site may have more and more uses for the network as existing users expand and new users are added, which results in exponential growth of network traffic ๐Ÿ“Š But even more dramatic are the explosions in growth from innovative applications ๐Ÿš€ Networks are having a dramatic effect on everything from libraries to elementary schools, from sharing expensive scientific instruments to using databases to access atmospheric data, to electronic publishing and interpersonal collaborations building "workplaces without walls" ๐Ÿงš

the number of connected orgs is constantly growing โœจ Right now, the orgs connecting through the Internet include universities and colleges, research laboratories (government and private), libraries, specialized scientific centers, state agencies, K-12 (Kindergarten-12th Grade) organizations, individuals, and individual research labs ๐Ÿซ But no matter what kind of org it is, they all have the same need to understand what it means to connect to the Internet ๐Ÿซถ

an institution must anticipate and prepare for four critical phases in deploying an Internet connection ๐ŸŽฏ The list of issues in this document isn't exhaustive. Instead, the info should alert decision makers to the major concerns they should address during the different phases of network deployment ๐Ÿ“‹

as each issue is discussed, both soft and hard cost items will be identified, and both must be considered when figuring out the real cost of deploying an Internet connection ๐Ÿ’ธ Hard costs are the ones that create invoices. They include new circuits or phone lines, the purchase of modems or csu's and routers, network membership dues, and upgrades to existing hardware to make it network compatible ๐Ÿงพ Soft costs are harder to quantify but no less important ๐Ÿฅน They include training and education of staff, faculty, and students; modifications to support staffing and structure; and deploying new network applications or services, such as FTP servers, centralized electronic mail services, or campus-wide information systems ๐Ÿ’ป Soft costs also come with benefits that can easily be seen as people investment and organizational investment ๐ŸŒŸ

the four phases of an Internet connection deployment are:

  • A. Initial planning/Pre-Internet installation phase ๐Ÿ—“๏ธ
  • B. Initial Implementation and Startup phase ๐Ÿ› ๏ธ
  • C. Full Production/Maintenance phase ๐Ÿ”ง
  • D. Evaluation/Upgrade phase ๐Ÿ”„

3. Initial Planning/Pre-Internet Installation Phase ๐Ÿง 

3.1. Ask the Vital Question ๐Ÿ’ญ

first things first, an institution must address the question, "What does my community/institution gain from participating in the Internet community?" This is the main question, bestie, so don't skip it ๐Ÿ‘‘

commercial and non-profit education and research institutions rightfully spend a great deal of high-level effort defining their mission and goals ๐ŸŽฏ Any introduction of new technology (especially one involving new modes and methodologies of communication) should be assessed in light of the institution's own mission and goals, as well as the wants and needs of the user community it serves ๐Ÿซถ

following that, and as part of this evaluation, key decision makers at the highest levels of the organization will need info not just on the cost of connecting, but more importantly on the purpose and scope of participating in the Internet ๐Ÿ“Š The decision to participate takes the strong commitment of senior administration AND the support and endorsement of the general institutional community ๐Ÿ™Œ For an educational institution, it is critical to have the support and active interest of the faculty ๐ŸŽ“ This decision will also involve a campus wide needs assessment to figure out the interest and support of the campus community ๐Ÿ’œ

3.2 Reasons Why to Participate ๐Ÿ’–

okay bestie, so getting an Internet connection can unlock a whole campus-wide plan for using information technology that you might literally never reach otherwise ๐Ÿซถ. It's hard to put a number on these perks, but they still need to go into the justification process โœจ. Lots of institutions already did this and are very likely already connected ๐ŸŽ€. An interested institution might want to chat with a nearby, connected organization to see what benefit they've gotten from it ๐Ÿ‘€. An institution looking at a connection for the first time must decide if a major reason is simply to participate in a technology that has already proven itself as being important to education. More importantly, it may be a requirement now to compete with peer organizations ๐Ÿ’….

This is especially important when recruiting new faculty and students ๐Ÿงš. New faculty will want to keep up their research and academic collaborations, which may need resources the institution can't afford. Those resources can be made available through the network ๐ŸŒˆ. So a university or college may be able to recruit students and offer a new curriculum that demands access to resources only available through the network. The potential gain in prestige, research participation, and dollars is well worth the investment ๐Ÿ”ฅ.

Many universities have also discovered economic efficiencies ๐Ÿฆ‹. A lot of subscription services used to require a dedicated and expensive access method. More and more of these services are now accessible through the Internet, and this trend will undoubtedly continue as more and more commercial companies make their services available ๐Ÿ’œ. The subscription fee may not change, but the cost of the dedicated connection can be used to finance an Internet connection instead. Not only will the service be more available, but the underlying access medium can be used for multiple functions ๐Ÿ“.

Libraries, many of which already have automated catalogs, are looking at new applications to handle the glut of information, shrinking dollars, and limited shelf space ๐Ÿ“š. Electronic journals, image-based text, and publishing on demand are all being evaluated for the digital library โœจ. Universities are also automating and integrating a bunch of activities and giving students and staff access through a campus network. At some universities, students can register for classes, check their grades, and look at their bill from their dorm room instead of suffering through long lines ๐Ÿ˜ญ. Some universities are also able to stay in touch with their alumni through a variety of online information resources ๐ŸŒธ.

NSFNet was first created to give access to five national supercomputer centers. Those centers still provide researchers with leading-edge computational technologies to support research in a variety of areas, from black holes to pollution in the L.A. basin ๐ŸŒŒ. Today, researchers and students have access to a broad range of computational, informational, and scientific instrumentation that can be used remotely, with no loss of productivity ๐Ÿ”ฌ. For some organizations, this means they can now recruit faculty with research requirements they could never afford themselves ๐Ÿ‘‘. It also means access to research funding ๐Ÿ’ฐ. At the same time, it opens the door for faculty and students to pick their next institution for reasons other than the hardware currently owned ๐Ÿซถ.


3.3 Connection Options ๐ŸŒท

There are a variety of connection options, and factors besides cost can be used to pick the right option or series of options ๐Ÿ’ญ. These factors include the size and projected use (traffic) of the connection, plus the nature of the use and the purpose of the enterprise driving the effort ๐Ÿ“ˆ.

There are three basic categories of IP service connection available right now ๐Ÿ’–. All three support essentially the same set of functions. They support a variety of line speeds, which affects the total capacity of the connection, and they'll run on a variety of hardware platforms ๐Ÿ–ฅ๏ธ. Performance depends on the line speed, the hardware and software used, and the use itself โœจ.

The three basic connection categories are:

  • a) dedicated connection
  • b) dialup connection
  • c) dialup access to a connection service

A dedicated connection requires a dedicated, point-to-point telecommunications circuit and an IP router (a dedicated networking device) linking the organization to the Internet ๐Ÿ”—. Line speeds range from 9.6 Kb to 45 Mb, with the most common connection speeds being 56Kb and 1.54 Mb ๐ŸŽ๏ธ. A dedicated connection most commonly connects to a campus-wide network with several hosts and workstations ๐Ÿซ.

A dialup connection requires a workstation, which may or may not be dedicated to networking, with appropriate networking software and an attached modem ๐Ÿ“ž. It uses a regular phone line. When a network connection is needed, the workstation is used to establish a connection over the modem and phone line. At the end of use, the connection is broken ๐Ÿ‘‹. Line speeds range from 9.6Kb to 56Kb, with lower speeds being most common ๐Ÿข. It can be used to connect a single workstation or a LAN. However, if it's used to connect a LAN, the workstation must provide some routing functionality ๐Ÿงญ.

Several IP service providers offer dialup access to a connection service ๐Ÿ“ฒ. This kind of service only provides remote login capabilities or other limited functions. You call a local phone number and get set up in a single function environment. A terminal emulator is used from a MAC or a PC ๐Ÿ’ป. The service can support speeds from 2.4Kb - 19.2 Kb. Providers usually charge a flat-rate connection fee instead of a connection fee plus traffic charge ๐ŸŽ€.

As each type of connection alternative is examined, the organization must consider the technical evolution and cost projections ๐Ÿ”ฎ. The appropriate campus agency (usually an information or telecommunications area) should inventory the existing campus networking ๐Ÿ“‹. For organizations that already have a campus network, the inventory will be super valuable input for developing a short and long term technology evolution strategy ๐ŸŒŸ.

If a campus network doesn't exist yet, developing a campus networking strategy may end up upgrading technology throughout the whole campus ๐Ÿš€. Either way, the question of how to get network connectivity to the workstations in faculty and staff desks, large user rooms, residence halls, libraries, and campus stores must eventually be addressed ๐Ÿ™ˆ.

A connection to the Internet doesn't always mean building a campus-wide network ๐ŸŒฑ. In some cases, it may be appropriate for only a small segment of the organization's community to have access to the Internet. Often, organizations use this as a way to introduce the technology to a small group of enthusiastic customers who become champions in their own right ๐Ÿ†.


3.4 Connection Service Providers ๐ŸŒ

There are several organizations, both not-for-profit and commercial, that now offer connectivity services to the Internet ๐Ÿ’ผ. Refer to Appendix A for a partial list ๐Ÿ“.

There's no hard and fast rule about who an organization should approach for a connection ๐Ÿคทโ€โ™€๏ธ. Historically, academic institutions have tended to become members of the closest mid-level network ๐ŸŽ“. The best approach, given the growing number of IP service providers, is to consider all the providers that offer services in the region. Then consider the variety and quality of services offered within the framework of the organization's requirements, and make an informed decision based on that information ๐Ÿง โœจ.


3.5 Sample Questions for Connection Services Providers ๐Ÿ’ฌ

It's honestly hard to know what questions to ask when you're evaluating different service providers ๐Ÿ˜ตโ€๐Ÿ’ซ. The following set of questions is a starting point for any discussion with an IP service provider ๐Ÿซถ.

3.5.1 Sample Questions

  • a) What connection services do they offer? Please describe in detail (i.e., until you understand what they are talking about).
  • b) What is the cost?
  • c) What is included in the cost?
    • the circuit cost (installation and monthly charge)
    • the router (cost of onsite router, cost of offsite router)
    • hardware/software
    • maintenance, of what??
    • membership fee
  • d) Is there any other kind of charge not included in the upfront cost?
  • e) What are their support services?
    • NOC?
    • NIC?
    • What do they mean by either organization?
  • f) Do they fix the router when it's broken?
  • g) Do they require 24 hour access to the physical location?
  • h) Do they require an onsite person be available to them to assist in problem diagnosis?
  • i) What training is available? Is it included in above cost??
  • j) Do they have an acceptable use policy?
  • k) Is there an annual meeting?
  • l) Do they have dedicated (i.e., full time), professional staff?
  • m) Are there limitations to connecting to other parts of the Internet (i.e., can you everywhere you need to get?)?
  • n) To whom else do they provide service?
    • references?
If any of this information is confidential, consider finding another service provider ๐Ÿšฉ๐Ÿ’….

3.6 Cost Assessment ๐Ÿ’ธ

okay so bestie, an org thinking about plugging into the Internet has to look past the cute little physical connection and the startup costs ๐Ÿฅบ they also need to budget for the whole support infrastructure that comes after, like the ongoing care and feeding of a campus-wide network. at some universities that network might only carry data, but at lots of universities and other orgs it has to grow to handle data, voice, and video as the apps and requirements keep expanding ๐Ÿ“ž๐ŸŽฅ

the Internet gives you access to a huge pile of resources and functions and services that might not have existed locally before, and that's giving main character energy ๐ŸŒŸ but your support staff will need education and training so they can support and train the faculty, other staff, and students on the new tech and resources. this training might mean a strategic glow-up for how the campus networking info services are set up and deployed. the costs of these added-value services should be planned for ahead of time, no cap ๐Ÿ’…

more usage on the campus network means more demands on the existing network tech staff ๐Ÿ˜ฉ and areas of the institution that weren't in data networking yet are going to want in ๐Ÿ™‹โ€โ™€๏ธ not every one of these can be exactly priced out, but they still have to be anticipated and built into campus planning for an Internet connection โœจ think libraries, dorms, student services, and data depositories ๐Ÿ“š

the Internet connection is basically the spark for a campus-wide plan for using info tech that might have otherwise been out of reach ๐Ÿ”ฅ the benefits can be hard to put a number on, but they absolutely have to go into the justification process ๐Ÿ’– one big perk is access to expensive scientific instruments, like computational services (i.e., massively parallel supercomputers) or particle accelerators ๐Ÿงช so the org gets to use those facilities without buying one, which makes it an effective recruiting tool for bright young PHD's who need that kind of resource ๐ŸŽ“๐Ÿซถ

4. Initial Implementation and Startup Phase ๐Ÿš€

once the institution decides to connect to the Internet, a bunch of tasks should get underway โœจ roughly speaking they cover policy, process definition, education, promotion, technical stuff, and fiscal issues ๐Ÿ’ฐ several of these should get handled at the same time, periodt ๐Ÿ™Œ

4.1. Policy Issues ๐Ÿ“œ

the campus community should come up with guidelines for acceptable use of the network ๐Ÿ›ก๏ธ these guidelines cover the rules for the campus net, and now they also stretch to appropriate use of the Internet itself ๐ŸŒ the appropriate use policy has to include policies the Internet community has already developed ๐Ÿค NSF has an acceptable use policy that applies to the backbone networks they provide, so check out Appendix B ๐Ÿ‘€ each of the mid-level networks, plus other orgs running their own backbones, has its own acceptable use policy, and those might not match NSF's at all ๐Ÿ˜ฌ it's important to know what's limited and what isn't before you connect and start using various networks ๐Ÿ’ฏ

writing an acceptable use policy protects the institution, and it's also a super good chance to set up campus guidelines for privacy and security around computing in general ๐Ÿ” stuff like what data is available on the network, how that data should properly be used, who is allowed to use it, and copyright and attribution requirements for FTP-able documents all deserve a look ๐Ÿ“„

the ethical guidelines around using and possibly misusing software and data banks on the Internet have to be carefully written and shared across the whole institution, and they need to get into the hands of faculty, staff, and students ๐Ÿ“ฃ people have already done a lot of work on good references you can use to guide these policies ๐Ÿ“š check out FYI 8, RFC 1244, "Site Security Handbook" [1] ๐Ÿ™Œ

to make the most of the Internet community as a whole, the campus community has to learn proper etiquette on the network ๐ŸŒธ that covers things like managing big files, data compression, and using email efficiently ๐Ÿ“ง see RFC 1087, "Ethics and the Internet" [2] ๐Ÿ’œ

4.2. Connection to the Mid-level Network ๐Ÿ”Œ

by this point the org should know what kind of connection it wants and which service provider it'll be working with ๐Ÿค“ there are specific technical details that have to be handled in the first deployment, including evaluating hardware and software ๐Ÿ–ฅ๏ธ the mid-level network or the institution providing the connection is often an amazing resource for teaming up with the on-campus group to pick the best configuration ๐Ÿซถ it's vital to figure out before this point exactly what the org will need to buy, and what will come as part of a fee-based service ๐Ÿ’ณ (go back to the sample set of questions if you need a refresher ๐Ÿ’…)

4.3. IP Addresses and Domain Names ๐Ÿท๏ธ

every org connecting to the network must have a unique identifier, and this is called the campus IP network address ๐Ÿ†” most orgs also get a domain name on top of that numerical identifier ๐Ÿ’… it's through the numerical address and the domain name that the org's hosts become known across the Internet ๐ŸŒ

an org has to register with the authority that assigns IP addresses and with the one that handles domain names ๐Ÿ“ the IP address is assigned by the Internet Address Naming Authority (IANA) ๐Ÿฆ‹ the domain name gets picked by the org itself ๐ŸŽ€ a domain name is basically just a character string that maps to the IP address, and it's way easier for humans to remember than a random set of numbers ๐Ÿง  a tutorial on IP addresses and domain names is beyond the scope of this doc, but if you want the deep dive, check out Doug Comer's textbook, "Internetworking with TCP/IP: Principles, Protocols, and Architectures" [3] ๐Ÿ“– (see also FYI 5, RFC 1178, "Choosing a Name for Your Computer" [4] ๐Ÿ’ป)

there are different classes of Internet addresses, and each one matches the number of hosts an org expects to connect to its networks ๐Ÿ“Š so the campus should think carefully about how its own network will grow before applying for the right class of membership ๐ŸŒฑ the IP service provider is a great source of advice for picking a membership class ๐Ÿ™‹โ€โ™€๏ธ

registration for IP addresses and domain names costs nothing right now ๐Ÿค‘

the procedure for applying for an IP address and domain name should be explained, and the IP service provider often hands it over to the connecting org ๐Ÿ“‹

4.4. Technical Issues ๐Ÿ› ๏ธ

the installation itself should cause as little disruption to the campus network as possible ๐Ÿ™ to make that happen, the org should put together a complete plan of action, which would include the following steps (some may happen at the same time, some may be done by the service provider, and the list isn't exhaustive ๐Ÿซ ):

a) order, install, test circuit or phone line
b) IP address and domain name registration
c) hardware purchasing/delivery
d) routing configurations/reconfig campus network
e) bring up router, test end-to-end connectivity
f) make available to campus

4.5. Support ๐Ÿค

honestly the most challenging part of the initial deployment is how much the network tech and network info services teams have to reorient themselves ๐Ÿ˜ตโ€๐Ÿ’ซ there are added responsibilities for network management, plus extra network info services to support the connection ๐Ÿ“ˆ cognizant administrators have to recognize these added tasks, plan for them, and budget for them ๐Ÿ’ธ admin also has to make sure the duties of the tech and network info services staff are clearly split up, so nobody duplicates work or ends up in a fight ๐Ÿ™…โ€โ™€๏ธ

while the network is going up, educating the user community is critical ๐ŸŽ“ that includes making documentation about basic Internet info and specific campus resources, plus details on remote resources (library catalogs, information servers, etc) and how to use them ๐Ÿ“š

a lot of orgs have already made excellent documentation and are happy to share it ๐Ÿฅฐ they usually just want attribution in return for distribution rights, and those are for educational purposes only ๐Ÿ™

4.6. Training ๐ŸŽ€

networking problems that end-users run into are often caused by misinformation or campus-specific configurations, not by problems at the mid-level or backbone ๐Ÿ™ˆ investing in staff and user training and documentation at the start of the network deployment is an investment that pays off big time in the long run ๐Ÿ’ฐโœจ

user training is critical, but depending on the size of the campus, it's impossible to expect support staff to train users one by one ๐Ÿ˜ญ so it's smart to build and promote a hierarchy of support personnel, where the central support staff trains the trainers, who then go out and support their own groups of users ๐Ÿงš

the most critical course for users covers local info on the basic functions of the network: electronic mail, file transfer, and remote login ๐Ÿ’Œ good documentation helps the network get used successfully ๐Ÿ“– documentation should be clear, concise, and to the point โœ‚๏ธ during training, make sure to address the most commonly asked questions first ๐Ÿ™‹โ€โ™€๏ธ

4.7. Promotion ๐Ÿ“ฃ

a network is only as successful as its users say it is ๐Ÿ’… from day one, the network has to be presented to them as a useful tool ๐Ÿ› ๏ธ promotion through newsletters and other appropriate communication vehicles is a required activity, no debate ๐Ÿ“ฐ an active promotion strategy lets an org set user expectations about service and performance, which matters a lot for a networking staff that's still learning ๐Ÿฅน

faculty involvement from the very beginning is vital ๐Ÿ‘‘ it's important to earn their support and build on it ๐Ÿ’œ whether that's through faculty advisory committees or direct contact with individuals, their feedback and support can be a healthy measure of success ๐ŸŒˆ

5. Full Production/Maintenance ๐ŸŒŸ

as the campus community makes the Internet part of its usual routine, the people responsible for the campus network and the Internet connection have to ensure accessibility, reliability, and relative ease of use ๐Ÿ”ง this ongoing maturation of the network is a vital service to the user community ๐Ÿ’–

as the network becomes a crucial tool in the user community's daily routine, the interface between the operations, information, and user services staffs and the end users becomes even more important ๐Ÿซถ responding to end-user problems with courtesy, and taking responsibility for resolving the end-user concern (as opposed to just the actual technical problem), builds a working environment of trust and partnership ๐Ÿฆ‹โœจ

5.1. Operation Services ๐Ÿ”ง

okay so ops is where the magic keeps happening ๐Ÿ’… there's gonna be hardware and software support, which means updating and maintaining compatible software revisions, planned replacement and maintenance of communications hardware so it can make use of new technology, and routine network operations center activities ๐Ÿซถ that includes IP number administration, monitoring the network to figure out its usage patterns, optimal routing, and continuous and accurate updates of known problems, plus trouble shooting the problem areas of the campus net ๐Ÿ” the network staff will have to maintain the campus routing tables, and if the site serves as a backbone site, it may have to maintain tables for its designated area too ๐Ÿ—บ๏ธ

ngl the ops team and the engineering team need to be besties ๐Ÿ‘ฏโ€โ™€๏ธ keeping a close relationship between them is super important. the operations staff must have a quick inroad to engineering so the user community gets quick responses whenever problems get reported ๐Ÿƒโ€โ™€๏ธ๐Ÿ’จ

how big all this gets depends on the size of the campus network and how much responsibility the campus has for its Internet connection. honestly the responsibilities only grow in scale and importance as the institution comes to rely on the network and its access to the Internet ๐Ÿ“ˆ it's giving main character growth arc ๐ŸŒฑ

5.2. Information and User Services ๐Ÿ“š

the education, training and promotion stuff that goes with the network keeps going, but it matures in both scope and level of network expertise ๐ŸŽ“ documentation efforts keep going too. docs get refined and reviewed periodically for accuracy and completeness ๐Ÿ“ but individual consultation will change as network users get more sophisticated and experienced. the more consulting and info services show up on the network itself, the more the network info staff will probably end up doing "training the trainers" ๐Ÿง‘โ€๐Ÿซ or running one-on-one help sessions with faculty and researchers who are doing collaborative research over the network ๐Ÿค

promotion has to keep going too ๐Ÿ“ฃ it needs to involve new faculty and staff, promote and advertise major campus network activities and projects, and highlight new services and projects available on the Internet โœจ that can look like a campus newsletter or periodic seminars on network services ๐Ÿ—ž๏ธ and honestly it's a necessary and crucial part of recruiting new and innovative uses of the Internet, which is what justifies continued development and investment ๐Ÿ’œ

6. Evaluation Strategies ๐Ÿ”ฌ

okay so a system as complex and everywhere as the campus data network needs periodic review and evaluation ๐Ÿง the campus network is the primary access point to the larger Internet community, so evaluation strategies have to include analyses of how and where the Internet gets used the most, and how campus data flows might optimize that traffic ๐Ÿšฆ

evaluating network statistics gives key info on how the network gets used and who's using it ๐Ÿ“Š and that has to lead to assessment mechanisms that gauge user satisfaction with the network and the tools used to access it ๐Ÿฅฐ at the base level there are the tools built into the network protocol itself, like Telnet, FTP, and SMTP mail. they give everyone fundamental access to the Internet ๐Ÿ”Œ but as campus use of the network and the Internet matures, the campus community itself will build on those tools to make special "campus customized" tools ๐Ÿ› ๏ธ network services should evaluate user needs and, where it makes sense, design user friendly interface mechanisms that are especially suited to special campus area needs ๐Ÿ’–

โš ๏ธ bestie listen up: quantitative methods of evaluation are important, but they can not replace qualitative methods. if end-users are unhappy, and problems keep getting reported even though the statistics and technical monitors show few errors, organizations have to recognize that serious problems do exist and take immediate action to resolve them ๐Ÿšจ

the use of the Internet itself, and its impact on campus research and instruction goals, must be reviewed and evaluated ๐Ÿงช introducing new technology inevitably involves reorientation and new means of communication ๐Ÿ”„ this should benefit the campus community as a whole, but new technologies may leave some segments of the community feeling disoriented ๐Ÿฅบ a careful evaluation of the impact should figure out not only which areas of campus benefit from Internet participation, but also which areas are not benefitting from the new technology ๐Ÿ” planning strategies should give special attention to the areas that aren't making use of network resources, so those areas become aware of the potential benefits and get training in using the network ๐ŸŽ€

in summary, universities, schools, colleges and institutions in the Internet community must incorporate a mechanism to evaluate both the hidden benefits and the hidden costs of that participation ๐Ÿฆ‹โœจ

7. Appendix A. Partial List of U.S. IP Service Providers โœจ

okay so this appendix is basically a little contact book ๐Ÿ“‡ of US IP service providers. these are the folks you'd call about connecting to the network. it's a partial list, so it's not every single provider out there, but it's giving very helpful vibes ๐Ÿ’–

   ANS
           Joel Maloff
           Vice President - Client Services
           Advanced Network and Services
           2901 Hubbard Rd.
           Ann Arbor, MI 48105
           (313) 663-7610
           maloff@nis.ans.net

   BARRNET
           William Yundt
           Pine Hall Rm. 115
           Stanford, CA 94305-4122
           (415) 723-3104
           gd.why@forsythe.stanford.edu
           Fax: (415) 723-0010

   CERFnet
           Susan Estrada
           San Diego Supercomputer Center
           P.O. Box 85608
           San Diego, CA 92186-9784
           (619) 534-5067
           estradas@sdsc.edu
           Fax: (619) 534-5167

   CICnet
           Michael Staman
           President
           ITI  Building
           2901 Hubbard Drive  Pod G
           Ann Arbor, MI 48105
           staman@cic.net
           (313) 998-6101
           Fax: (313) 998-6105

   Colorado Supernet
           Ken Harmon
           CSM Computing Center
           Colorado School Mines
           1500 Illinois
           Golden, Colorado 80401
           (303) 273-3471
           kharmon@csn.org
           Fax: (303) 273-3475

   CONCERT
           Joe Ragland
           CONCERT (Communications for NC
           Education, Research, and Technology)
           P.O. Box 12889
           3021 Cornwallis Road
           Research Triangle Park, NC 27709
           (919) 248-1404
           jrr@concert.net
           Fax: (919) 248-1405

   CREN
           Jim Conklin
           EDUCOM
           1112 16th Street NW
           Washington D.C.  20036
           (202) 872-4200
           conklin@bitnic.bitnet
           Fax: (202) 872-4318

   CSUNET
           Chris Taylor
           Manager, Network Technology
           Office of the Chancellor
           Information Resources and Technology
           P.O. Box 3842
           Seal Beach, CA  90740-7842
           (213) 985-9669
           chris@calstate.edu
           Fax:  (213) 985-9400

   JVNCnet
           Sergio Heker
           6 von Neumann Hall
           Princeton University
           Princeton, NJ  08544
           (609) 258-2411
           heker@jvnc.net
           Fax: (609) 258-2424

   LOS NETTOS
           Ann Cooper
           USC/Information Sciences Institute
           4676 Admiralty Way
           Marina del Rey, Ca  90292
           (310) 822-1511
           Fax: (310) 823-6714

   Merit
           Eric Aupperle
           Merit Network
           2200 Bonisteel Blvd.
           Ann Arbor, MI  48109-2112
           (313) 764-9423
           ema@merit.edu
           Fax: (313) 747-3745

   MIDnet
           Dale Finkelson
           29 WSEC
           University of Nebraska
           Lincoln, NE  68588
           (402) 472-5032
           dmf@westie.unl.edu
           Fax: (402) 472-5280

   MRNET
           Dennis Fazio
           Executive Director
           The Minnesota Regional Network
           511 11th Avenue South, Box 212
           Minneapolis, Minnesota  55415
           (612) 342-2570
           dfazio@MR.NET
           Fax: (612) 344-1716

   NCAR
           Joseph H. Choy
           P.O. Box 3000
           Boulder, CO  80307-3000
           (303) 497-1222
           choy@ncar.ucar.edu
           Fax: (303) 497-1137

   NEARnet
           John Rugo
           Accounts Manager
           BBN Systems and Technologies
           10 Moulton Street
           Cambridge, MA  02138
           (617) 873-2935
           jrugo@nic.near.net

   NETILLINOIS
           Ed Krol
           University of Illinois
           Computing Services Office
           1304 W. Springfield
           Urbana, IL  61801
           (217) 333-7886
           e-krol@uiuc.edu

   NevadaNet
           University of Nevada System
           Computing Services
           4505 Maryland Pkwy
           Las Vegas, NV  89154
           (702) 739-3557

   NorthWestNet
           Eric S. Hood
           Executive Director
           NorthWestNet
           2435 233rd Place NE
           Redmond, WA  98053
           (206) 562-3000
           ehood@nwnet.net

   NYSERnet
           Jim Luckett
           NYSERNET INC
           111 College Place
           Room 3-211
           Syracuse, New York 13244
           (315) 443-4120
           luckett@nysernet.org
           Fax: (315) 425-7518

   OARnet
           Alison A. Brown
           Ohio Supercomputer Center
           1224 Kinnear Road
           Columbus, Ohio  43085
           (614) 292-9248
           alison@osc.edu
           Fax: (614) 292-7168

   Onet
           Eugene Siciunas
           4 Bancroft Ave., Rm. 116
           University of Toronto
           Toronto
           Ontario  M5S 1A1
           Canada
           (416) 978-5058
           eugene@vm.utcs.utoronto.ca
           Fax: (416) 978-6620

   PREPnet
           Thomas W. Bajzek
           530 North Neville Street
           Pittsburgh, PA  15213
           (412) 268-7870
           twb+@andrew.cmu.edu
           Fax: (412) 268-7875

   PSCnet
           Eugene F. Hastings, II
           Pittsburgh Supercomputing Center
           4400 5th Avenue
           Pittsburgh, PA 15213
           (412) 268-4960
           hastings@psc.edu
           Fax: (412) 268-5832

   PSINet
           William L. Schrader
           President & CEO
           11800 Sunrise Valley Drive
           Suite 1100
           Reston, VA  22091
           (703) 620-6651
           wls@psi.com
           Fax: (703) 620-4586

   SDSCnet
           E. Paul Love, Jr.
           San Diego Supercomputer Center
           P.O. Box 85608
           San Diego, CA  92186-9784
           (619) 534-5043
           loveep@sdsc.edu
           Fax: (619) 514-5152

   Sesquinet
           Farrell Gerbode
           Office of Networking and
           Computing Systems
           Rice University
           Houston, TX  77251-1892
           (713) 527-4988
           farrell@rice.edu
           FAX: (713) 527-6099

   SURAnet
           Jack Hahn
           1353 Computer Science Center
           University of Maryland
           College Park, Maryland  20742-2411
           (301) 454-5434
           hahn@umd5.umd.edu

   THEnet
           Tracy LaQuey Parker
           Computation Center
           University of Texas
           Austin, TX 78712
           (512) 471-5046
           tracy@utexas.edu

   VERnet
           James A. Jokl
           VERnet
           Academic Computing Center
           Gilmer Hall
           University of Virginia
           Charlottesville, VA  22903
           jaj@boole.acc.virginia.edu

   Westnet
           Pat Burns
           UCC
           601 S. Howes, 6th Floor South
           Colorado State University
           Fort Collins, CO  80523
           (303) 491-7260
           pburns@yuma.ACNS.ColoState.EDU
           Fax: (303) 491-2293

8. Appendix B. NSFNET Backbone Services Acceptable Use Policy ๐ŸŽ€

this one is the rulebook for the NSFNET Backbone ๐Ÿ“œ it's dated February 1992, and it's giving very clear boundaries about who gets to use the backbone and for what. honestly it's kind of iconic ๐Ÿ’…

THE NSFNET BACKBONE SERVICES ACCEPTABLE USE POLICY - released February 1992

General Principle:

(1) okay so the NSFNET Backbone is there to support open research and education between US research and teaching institutions, plus the research arms of for-profit firms when they're doing open scholarly communication and research. using it for anything else is not acceptable ๐Ÿšซ

Specifically Acceptable Uses:

(2) talking with foreign researchers and educators about research or teaching is totally fine ๐ŸŒ as long as the network the foreign user is on gives reciprocal access to US researchers and educators.

(3) communication and exchange for professional development, to stay current, or to debate issues in a field or subfield of knowledge ๐Ÿง 

(4) use for disciplinary-society, university-association, government-advisory, or standards activities that connect to the user's research and instructional activities ๐Ÿค

(5) use in applying for or administering grants or contracts for research or instruction ๐Ÿ’ฐ but not for other fundraising or public relations activities

(6) any other administrative communications or activities in direct support of research and instruction ๐Ÿ“Ž

(7) announcements of new products or services for use in research or instruction ๐Ÿ“ฃ but not advertising of any kind

(8) any traffic coming from a network of another member agency of the Federal Networking Council, if that traffic meets the acceptable use policy of that agency ๐Ÿซถ

(9) communication that's incidental to otherwise acceptable use, except for illegal or specifically unacceptable use ๐ŸŒธ

Unacceptable Uses:

(10) for-profit activities (consulting for pay, sales or administration of campus stores, sale of tickets to sports events, and so on) ๐Ÿ’€ or use by for-profit institutions, unless it's covered by the General Principle or counts as a specifically acceptable use

(11) extensive use for private or personal business ๐Ÿ™ˆ

This statement applies to use of the NSFNET Backbone only. NSF expects that connecting networks will formulate their own use policies. The NSF Division of Networking and Communications Research and Infrastructure will resolve any questions about this Policy or its interpretation.

9. References ๐Ÿ“š

[1] Holbrook, P., and J. Reynolds, Editors, "Site Security Handbook", FYI 8, RFC 1244, CICNet, USC/Information Sciences Institute, July 1991.

[2] Internet Activities Board, "Ethics and the Internet", RFC 1087, IAB, January 1989.

[3] Comer, Douglas, "Internetworking with TCP/IP: Principles, Protocols, and Architectures", Second Edition, Prentice Hall, Englewood Cliffs, N.J, 1991.

[4] Libes, D., "Choosing a Name for Your Computer", FYI 5, RFC 1178, Integrated Systems Group/NIST, August 1990.


10. Security Considerations ๐Ÿ”

okay this part is SO important bestie, so listen up ๐Ÿ‘‚ any institution that wants to connect to the Internet needs to know that the Internet is, by nature, an open network ๐ŸŒ which means connecting institutions have to make sure their own campus network has security mechanisms in place. the goal is that unauthorized or inappropriate use of campus resources can't get exploited, whether by someone inside the campus or by the wider Internet community ๐Ÿ˜ญ the institution is also responsible for making sure the campus community knows how to use the Internet properly. basically, the institution has to teach its users how to use campus systems in a proper and ethical way within the context of the Internet ๐Ÿซถ

before connecting to the Internet, the campus network should be assessed for security. that assessment should make sure all required security patches are installed on every campus-connected system, and on the campus network itself โœ… systems with sensitive data should be physically secure and kept up to date with software security patches ๐Ÿ”’ as far as possible, network-addressable devices should be secure too. and changes to these devices should only be made by authorized network management personnel, so we don't invite security risks ๐Ÿšจ

for more on security issues, check out FYI 8, RFC 1244, "Site Security Handbook" [1] ๐Ÿ“–

and honestly the big takeaway is this: the Internet as a whole only stays secure if every connecting institution pays attention to security and cooperates on it ๐Ÿ’œ we're all in this together, fr fr ๐ŸŒˆ

11. Authors' Addresses โœจ

Okay bestie, this is the squad that wrote the thing ๐Ÿ’– Let's meet them ๐Ÿซถ

ACM SIGUCCS Networking Taskforce ๐ŸŽ€ E-Mail discussion list: nettf@comet.cit.cornell.edu

Martyne M. Hallgren, Chairman ๐Ÿ‘‘ Cornell University 143 Caldwell Hall Ithaca, NY

Phone: (607) 255-5510 EMail: martyne@nr-tech.cit.cornell.edu


Jack Pope ๐Ÿฆ‹ University of San Diego San Diego, CA

Pat Smith ๐ŸŒธ MERIT, Inc. Ann Arbor, MI


John Cordani ๐Ÿงš Eastern Michigan University Ypsilanti, MI


Steven Sather ๐Ÿ’œ University of California, Los Angeles Los Angeles, CA


Joyce McGowan ๐Ÿ“ University of Arkansas Fayetteville, Arkansas

That's the whole crew, the end of the doc, and honestly they're iconic for keeping the Internet running ๐ŸŒˆโœจ ๐Ÿ’…

๐Ÿ“ฆ where this page comes from