Service...ncident(3)

🎀 Service...ncident(3) 🎀

okay so bestie, welcome to the Service-now Perl API — this one's the Incident perl module, and she's a whole icon. it lives in User Contributed Perl Documentation, and if you're here you're probably about to do some very serious ticket wrangling. slay. 💅

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✨ Incident module ✨

Service-now Perl API - Incident perl module

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💖 Desciption 💖

an object representation of an Incident in the Service-now platform. she provides subroutines for querying, updating, and creating incidents. literally your whole incident lifecycle, handled. no cap. 🔥

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🌸 System Requirements 🌸

the Service-now Perl API requires Perl 5.8 with the following modules installed:

• SOAP::Lite (prerequisites http://soaplite.com/prereqs.html) 0.71 or later
• Crypt::SSLeay
• IO::Socket::SSL

bestie do NOT skip these. install them first, thank me later 🫶

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🦋 Constructor 🦋

⭐ new

new(Configuration);

Example:

$incident = ServiceNow::ITIL::Incident->new($CONFIG);

takes a configuration object and manufactures an Incident object connected to the Service-now instance. that's it, that's the birth of your incident object, main character energy from day one 👑

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💜 Subroutines 💜

🌈 close

close(number, hashmap);

Example:

$incident->close($number)

close an incident and update values described in the hash map passed in. bye bye incident, hope you had a good run 🥲

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🧚 reopen

reopen(number, hashmap);

Example:

$incident->reopen($number);

re-open a closed incident and update values described in the hash map passed in. not me resurrecting a closed ticket… it's giving necromancy, honestly 💀

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🍓 createProblem

createProblem();

create a problem ticket from an incident and associate it. returns the sys_id of the newly created problem ticket. look at you, escalating the drama properly ✨

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🔥 createChange

createChange();

create a change request from an incident and associate it. returns the sys_id of the newly created change request. iconic behaviour, fr fr 👑

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reminder bestie: those sys_id returns are the receipts. hold onto them. 🎀

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and that's the whole page, my love 💖 this was Service...ncident(3) from User Contributed Perl Documentation, and the footer energy is: perl v5.42.0, dated 2025-07-25. go forth and query, update, and create incidents like the absolute legend you are 🌟 periodt.