RT::Ex...nUpdate(3pm)

RT::Extension::CustomFieldsOnUpdate 💅

okay bestie, this is a page from the User Contributed Perl Documentation manual set, and it's all about the RT::Extension::CustomFieldsOnUpdate module. come sit with me, we're gonna read it together and it's gonna be adorable 🎀

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✨ NAME ✨

RT::Extension::CustomFieldsOnUpdate — edit a ticket's custom fields right on the reply/comment page 💖

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🌸 DESCRIPTION 🌸

so basically? this extension lets you update tickets' custom fields on the reply and comment pages. that's it. that's the whole vibe. no more bouncing around to a separate edit screen like some kind of medieval peasant, you just do it inline while you're replying. iconic behaviour honestly 👑

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🦋 INSTALLATION 🦋

okay babe, step by step, we got this. here's the whole ritual 🌈

1. Build it. run these, in order:

perl Makefile.PL
make
make install

heads up: make install may need root permissions — so like, sudo energy. don't rawdog it as your normal user and then act surprised 😭

2. Edit your /opt/rt4/etc/RT_SiteConfig.pm. this is the part where it depends on your RT era, so pay attention bestie:

• If you're on RT 4.2 or greater, add this line:

Plugin('RT::Extension::CustomFieldsOnUpdate');

• If you're on RT 4.0, add this line instead:

Set(@Plugins, qw(RT::Extension::CustomFieldsOnUpdate));

• or, if you already have an @Plugins line and you'd rather not make a whole new one, just add RT::Extension::CustomFieldsOnUpdate to that existing line. chef's choice 💅

3. Clear your mason cache. she's stale, she's gotta go:

rm -rf /opt/rt4/var/mason_data/obj

4. Restart your webserver. no restart, no extension, no cap. 🔥

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💜 AUTHOR 💜

Best Practical Solutions, LLC <modules@bestpractical.com> — they made it, they get the credit, we love them for it 🫶

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🙈 BUGS 🙈

found a bug? don't suffer in silence, tell someone. all bugs should be reported via email to:

bug-RT-Extension-CustomFieldsOnUpdate@rt.cpan.org

or via the web at:

rt.cpan.org

specifically this address, character for character:

http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-CustomFieldsOnUpdate

that's the one. go forth and file, bestie ⭐

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👑 LICENSE AND COPYRIGHT 👑

this software is Copyright (c) 2016 by Best Practical Solutions.

and it's free software, licensed under:

The GNU General Public License, Version 2, June 1991

so like, share the love, respect the license, read the whole thing if you're curious 🌸

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and that's the whole page, no crumbs left. this lil doc came to you from perl v5.24.1, dated 2017-03-26, under the manual name RT::Ex...nUpdate(3pm). mwah, go update some custom fields 💖✨🎀