RT::Ex...nUpdate(3pm)

📦
version 1.03 · 2 versions
, in debian trixie, ubuntu resolute, ubuntu stonking

💖 RT::Extension::CustomFieldsOnUpdate 💖

okay bestie, so this page is from the User Contributed Perl Documentation section of the manual, and the whole vibe is: it's RT::Extension::CustomFieldsOnUpdate, aka the little extension that lets you edit a ticket's custom fields on reply/comment. periodt. 💅

✨ NAME ✨

RT::Extension::CustomFieldsOnUpdate — edit ticket's custom fields on reply/comment 🎀

🌸 DESCRIPTION 🌸

ngl this one's simple and it slays: this extension allows the update of tickets' custom fields on reply and comment pages. that's it. that's the whole flex. 🦋

🧚 INSTALLATION 🧚

okay so here's the whole ritual, do it in order and don't skip steps (iykyk):

  1. perl Makefile.PL
  2. make
  3. make install
⚠️ this last one may need root permissions, so like… bestie, be careful with the sudo energy 💀

Then go Edit your /opt/rt4/etc/RT_SiteConfig.pm 🌈

  • If you're using RT 4.2 or greater, add this line:
Plugin('RT::Extension::CustomFieldsOnUpdate');
  • For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::CustomFieldsOnUpdate));
  • or add RT::Extension::CustomFieldsOnUpdate to your existing @Plugins line. (same thing, different fit, both iconic ✨)

Clear your mason cache — literally just:

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver 🔥

and boom, you're done, no cap. 👑

👑 AUTHOR 👑

Best Practical Solutions, LLC <modules@bestpractical.com> 🫶

💀 BUGS 💀

All bugs should be reported via email to

L<bug-RT-Extension-CustomFieldsOnUpdate@rt.cpan.org|mailto:bug-RT-Extension-CustomFieldsOnUpdate@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-CustomFieldsOnUpdate>.

like, tell them everything, they wanna know 🙈

This software is Copyright (c) 2016 by Best Practical Solutions 🌸

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991

and that's the whole page, bestie!! 🎀 this doc came to you courtesy of perl v5.40.1, dated 2025-03-16 — main character documentation energy only. go forth and edit those custom fields. 💅✨

📦 where this page comes from