RT::Ex...nUpdate(3pm)

📦 version 1.03, in ubuntu noble

✨ RT::Extension::CustomFieldsOnUpdate — the perl manpage, but make it cute ✨

okay so bestie, welcome to the User Contributed Perl Documentation section of the manual, and today's main character is RT::Ex...nUpdate (the abbreviation for RT::Extension::CustomFieldsOnUpdate), dated 2023-08-28, running on perl v5.36.0. Let's get into it 💅

🎀 NAME 🎀

RT::Extension::CustomFieldsOnUpdate — edit ticket's custom fields on reply/comment 🦋

💖 DESCRIPTION 💖

This extension allows the update of tickets' custom fields on reply and comment pages. like, the custom fields just show up right there when you're replying or commenting, no cap. ✨

🌸 INSTALLATION 🌸

Okay so here's the whole glow-up routine, step by step, don't skip a single one 🫶

  1. Run these three, in this order:
perl Makefile.PL
make
make install
  • make install may need root permissions — yes, the sudo moment, iconic 👑
  1. Edit your /opt/rt4/etc/RT_SiteConfig.pm 📝
    • If you're using RT 4.2 or greater, add this line:
Plugin('RT::Extension::CustomFieldsOnUpdate');
  • For RT 4.0, add this line:
Set(@Plugins, qw(RT::Extension::CustomFieldsOnUpdate));
  • or add RT::Extension::CustomFieldsOnUpdate to your existing @Plugins line. whichever fits your setup bestie, all three roads lead to slay. 💜
  1. Clear your mason cache 🧹✨
rm -rf /opt/rt4/var/mason_data/obj
  1. Restart your webserver 🔄
Do not skip the cache clear or the restart, fr fr — the vibes will not update themselves. 💀

👑 AUTHOR 👑

Best Practical Solutions, LLC <modules@bestpractical.com> 💖

🐛 BUGS 🐛

All bugs should be reported via email to

L<bug-RT-Extension-CustomFieldsOnUpdate@rt.cpan.org|mailto:bug-RT-Extension-CustomFieldsOnUpdate@rt.cpan.org>

or via the web at

L<rt.cpan.org|http://rt.cpan.org/Public/Dist/Display.html?Name=RT-Extension-CustomFieldsOnUpdate>.

found a bug? tell them, don't suffer in silence bestie, that's not the vibe 😭

This software is Copyright (c) 2016 by Best Practical Solutions 🌈

This is free software, licensed under:

The GNU General Public License, Version 2, June 1991

and that's the whole page, periodt. This little beauty came out of the User Contributed Perl Documentation set, RT::Ex...nUpdate(3pm), generated with perl v5.36.0 on 2023-08-28 — go forth and update those custom fields, you absolute icon 🎀💅🦋✨

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