RT::Cl...::Queue(3pm)

💖 RT::Cl...::Queue 💖

okay bestie, you've found the manpage for RT::Client::REST::Queue — it's the queue object representation from the RT::Client::REST family, and it's literally the cutest way to poke at queues in RT. it's in the Perl 5 user-contributed documentation section, and yeah the name got truncated to RT::Cl...::Queue because manpage headers are dramatic like that. 🙈

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✨ VERSION ✨

version 0.73 — that's the one, no cap.

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🌸 SYNOPSIS 🌸

here's the vibe, copy it exactly:

my $rt = RT::Client::REST->new(server => $ENV{RTSERVER});

my $queue = RT::Client::REST::Queue->new(
  rt  => $rt,
  id  => 'General',
)->retrieve;

like… look at her. just vibing with her rt object and her queue id. iconic. 🫶

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🦋 DESCRIPTION 🦋

RT::Client::REST::Queue is based on RT::Client::REST::Object. it's the whole representation that lets you retrieve, edit, comment on, and create a queue in RT. main character energy fr.

⚠️ note bestie: RT currently does not allow the REST client to search queues. so sad but so true. 😭

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🎀 ATTRIBUTES 🎀

all the lil properties she has. go off:

• id — for retrieval, you can hand over either the numeric ID of the queue or its name (case-sensitive, watch out 💅). after retrieval though, this attribute gets set to the numeric id. she switches up on you, that's just how it is.
• name — this is the name of the queue. yeah. the name. 💀
• description — queue description.
• correspond_address — correspond address.
• comment_address — comment address.
• initial_priority — initial priority.
• final_priority — final priority.
• default_due_in — default due in.
• disabled — queue is disabled.
• admin_cc_addresses — admin CC addresses (comma delimited).
• cc_addresses — CC addresses (comma delimited).
• sla_disabled — queue SLA is disabled.
• cf — access custom fields. this one is inherited from RT::Client::REST::Object, where you can read more details. 🧚

trivial example, here it is verbatim:

my $queue = RT::Client::REST::Queue->new(
  rt => $rt,
  id => $queue_id
)->retrieve();
my @customfields = $queue->cf();
for my $f (@customfields) {
  my $v = $queue->cf($f);
  say "field: $f";
  say "value: $v";
}

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🔥 DB METHODS 🔥

for the full explanation of all of these, please see "DB METHODS" in RT::Client::REST::Object documentation. not gonna lie, she defers to her mom for the details.

• retrieve — retrieve queue from database. get her out of there. 💖
• store — create or update the queue. ✨
• search — currently RT does not allow REST clients to search queues. she said no. 🙅‍♀️

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👑 QUEUE-SPECIFIC METHODS 👑

the special ones. queue-only. iykyk.

• tickets — get tickets that are in this queue. > note: this may be a lot of tickets, bestie, like a concerning amount 😭. also note: tickets with status "deleted" will not be shown. you get back an object of type RT::Client::REST::SearchResult, which you can then use to get to objects of type RT::Client::REST::Ticket. so it's the gateway, fr fr.

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⭐ INTERNAL METHODS ⭐

don't touch these unless you know what you're doing, but here's the tea:

• rt_type — returns 'queue'.

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🌈 SEE ALSO 🌈

go read these too, bestie, they're all connected:

• RT::Client::REST
• RT::Client::REST::Object
• RT::Client::REST::SearchResult
• RT::Client::REST::Ticket

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💜 AUTHOR 💜

Dean Hamstead <dean@fragfest.com.au> — shoutout, thank you for your service 🫡

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🍓 COPYRIGHT AND LICENSE 🍓

this software is copyright (c) 2026, 2020 by Dmitri Tikhonov.

this is free software; you can redistribute it and/or modify it under the same terms as the Perl 5 programming language system itself. slay, open source queen. 💅

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and that's the whole page, babe. 🎀 this was perl v5.40.1, dated 2026-04-21, and it lived at RT::Cl...::Queue(3pm) — truncated name and all. stay hydrated, go retrieve a queue, mwah 💖✨🦋