RT::Ac...SNotify(3pm)

💖 NAME 💖

RT::Action::SMSNotify — an action that sends SMS notifications, bestie. that's it, that's the vibe ✨

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🌸 DESCRIPTION 🌸

okay so real talk: if you wanna know how to actually use this extension — like, including how to customise the error reporting — you gotta go read RT::Extension::SMSNotify. it's all in there. no cap. 📖

this action can be invoked directly, from rt-crontool, or via a Scrip. three ways, pick your fighter 💅

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🎀 ARGUMENTS 🎀

RT::Action::SMSNotify takes a single argument, just like literally every other RT action. and that one argument is a comma-delimited string of codes telling the module where to go grab phone numbers to SMS from. 🫶

and here's the tea: whenever a group shows up in a category, all the users in that group get recursively added. all of them. the whole squad. 👑

the recognised codes are, and yes we're going through every single one:

✨ TicketRequestors ✨

the ticket requestor(s). may be groups! 👥

✨ TicketCc ✨

every entry in the ticket Cc field 📋

✨ TicketAdminCc ✨

every entry in the ticket AdminCc field 📋

✨ TicketOwner ✨

the ticket Owner field 👑

✨ QueueCc ✨

all queue watchers in the Cc category on the queue 🌈

✨ QueueAdminCc ✨

all queue watchers in the AdminCc category on the queue 🌈

✨ g:name ✨

the RT group with name 'name'. heads up tho — if it doesn't exist, it gets ignored with a warning. 🙈 and no mechanism for escaping commas in names is provided, so don't come for me if your group name has a comma in it, i don't make the rules 😭

✨ p:number ✨

a phone number, specified in +0000000 form with no spaces, commas etc. 📱 keep it clean, keep it tight.

✨ filtermodule: ✨

ohhh this one's fun. you can override the phone number filter function on a per-call basis by passing filtermodule: in the arguments. the argument has to be the name of a module that defines a GetPhoneForUser function. 🧚

and it can appear anywhere in the argument string. like, anywhere-anywhere. so for example, if you wanted to force the use of the OnShift filter for this action, you might write:

TicketAdminCc,TicketRequestors,TicketOwner,TicketCc,filtermodule:RT::Extension::SMSNotify::OnShift

slay. that's the whole thing. go forth and text people 📲💖

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and that's a wrap, babe 🎬 this little beauty came to you from the User Contributed Perl Documentation corner of the internet, perl v5.40.1, dated 2025-03-22 — the manual page formally known as RT::Ac...SNotify(3pm). mwah 💋✨